Local support in your language for all unforeseen situations during the trip

In addition to offering you the lowest guaranteed airline ticket prices, we have provided support to passengers who have purchased or are planning to purchase airline tickets on our website at
available 24 hours a day, seven days a week.

Now you can get all the necessary information about flight cancellations and changes, prices, reservations, refunds and everything else that ensures a trip without stress and anxiety.

In addition to general information before departure, we will be with you during the entire trip. You can call us if an unforeseen situation occurs, so you need it
information while abroad; either you have to come back earlier or you want to stay a little longer.

We hope that everything will go well – but if it doesn’t, at least you know who you can always count on.

Delaying or canceling flights is extremely stressful and tiring.

You are late for the connecting flight; you will not use the accommodation you have already paid for; you must cancel the transfer you booked and find another solution; not to mention waiting at the airport …

And with all that, you might get a refund, with a wait of a few months.

Or: you’ve packed up, checked your ticket and passport at least five times, arrived at the airport on time, but they don’t let you check in – you’re just not on the flight. How come?

Although it may seem strange, overbooking on flights is a regular occurrence. Airlines are counting on a certain number of passengers simply not to show up (nor will they cancel a reservation); and it often happens that passengers who make a connection from other flights simply do not arrive on the flight.

And what now? You return home (or, if you are abroad, looking for new accommodation quickly), waiting for them to let you know when the next flight is. There is a possibility that you will eventually receive compensation, but what if we tell you that you may have been able to board the original flight?

To mention one less stressful (but no less serious) situation. Enjoy a beach in Spain or a resort in Egypt; You liked Barcelona more than you thought, and you didn’t get to visit it properly; friends surprised you with a ticket for the match Roma – Lazio which is played in a few days.

Either way, you want to extend your stay for a few more days. However, the representatives of the airline say that it is impossible to change the ticket for the already booked flight. And if possible, the price is so high that you are thinking of simply buying a new ticket.

You’ve got unexpected news (good or bad), so you want to get back from the road sooner? Same situation: the ticket is impossible to change or the price of changing the air ticket is extremely high.

Not to mention situations where luggage is damaged or lost.

Everyone who regularly uses air traffic is well aware of such situations. They are simply sometimes impossible to avoid.

However, what you can influence is what comes next – our job is to make the process of collecting damages, changes and refunds of airline tickets as fast and easy as possible for you.