Hand luggage includes luggage of dimensions and weights prescribed by the airline,
usually 8-10kg and is included in the ticket price.
The passenger carries hand luggage with him on the plane and places it under the seat of the plane or in a locker above the seat in the cabin.
Hand luggage must not contain sharp objects, explosives, cold weapons and firearms.
Checked-in baggage is considered to be baggage that is checked in at the check-in counter.
It is usually larger in size and weight compared to hand luggage, and with some airlines it is included in the ticket price, while with others it is charged separately.
The airline prescribes the allowed weight of checked luggage, so that some may not exceed 20 kg, others 30, while there are airlines that have switched to the “piece concept” (PC).
The piece concept implies that the passenger is entitled to 1PC, i.e.. one piece of luggage, weighing up to 23kg.
When checking-in for the flight, checked luggage is weighed.
In case the weight of the luggage exceeds the weight prescribed by the airline,
the airline will charge extra weight for each extra kilogram.
The exceptions are airlines that practice the Piece concept, where the passenger is charged the amount of another piece of luggage up to 23kg.
The transport of unaccompanied luggage is done according to special regulations of the carrier, depending on the weight, dimensions and type of luggage.
The airline reserves the right not to transport baggage if the type of aircraft does not meet the requirements, or it is a type of baggage that the airline does not carry.
Upon landing at the destination, the passenger immediately picks up the luggage.
According to all the rules, it is explicitly forbidden for a passenger to carry someone else’s luggage, especially if it is about people he does not know.
The airline is not obliged to check whether the passenger has taken his luggage, and in case of lost or delayed luggage, the passenger reports to the Lost & Found airport department.
At the Lost & Found service, the passenger fills out a form with details related to the appearance of the luggage, the contents and the estimated value of the luggage, gives his address and contact phone number and waits for feedback from the service.
Montenegro Tourist Service is not responsible for lost or damaged luggage, and therefore the passenger sends the report for lost or damaged luggage to the airline independently.
The deadline for reporting lost luggage is up to 21 days, while the deadline for complaining about damaged luggage is no later than 7 days from the day the luggage was picked up.